Victoria Lodge Care Home
Dining Solihull

To all at Victoria lodge
We cannot express our thanks to you all for the extraordinary care and compassion you bestowed on our mother and to us as a family. We will be eternally grateful.
You are a phenomenal bunch lots of love to you all
The Johnson family July 2023

"The quality of care which our inspectors found was exceptional and I am very pleased that we can celebrate the services achievements" "An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved"

Sue, (registered provider) I just wanted to say how very happy I am with the kindness ,love,care, efficiency and professionalism shown by all the staff at Victoria lodge. I could not wish for dad to be in a nicer home. I know he can be difficult to deal with at times and I appreciate your tolerance and patience shown by all. You all do a wonderful job, and we are incredibly lucky that dad is in your care.

"Congratulations to you and all your staff and residents for the first CQC Outstanding care home in Birmingham"

Thank you does not come close to the gratitude we feel as a family for the devotion of care and attention given to Eileen during her time living at Victoria Lodge "Her Hotel" as Eileen would say. Each member of staff went above and beyond their duty to ensure Eileen was safe secure and contented. As a family we feel she could not have had better care. Whenever we visited "the hotel" we were treated with an exceptional warm welcome. Each member of staff should feel proud. Eternal thanks to you all .

The accommodation is excellent clean and tidy all staff engage with all residents asking if they are Ok well and feeling happy. My mom has been in 2 previous care homes and they were not a patch on Victoria Lodge. Victoria Lodge is like a first class/5 star hotel in comparison. The smell of food is always amazing absolutely 100%.

"Our wonderful family at Victoria Lodge" My sister and I wanted to thank you so much for the love and affection you have given to our family. When dad arrived at the lodge we felt a warm blanket of love and care surround him we could relax knowing he was being looked after by such exceptional caring people. Although everyone has a special role you all join to be one "Big Family" You prove what real care is words cannot express the love we feel for you all.

My dad moved in 2 months ago from another care home and is now a changed person,due to the kind care and attention he has been receiving. The staff are organised and caring his hair and nails are cut regularly and he looks well and happy. When he arrived at Victoria lodge he was depressed and wasn't communicating in a short period of time he is off anti depressants enjoying his food chatty and joining in with the fabulous activities. On my first visit I was delighted to hear him singing !! Thank you Victoria lodge!!

"Over the last couple of years I've laughed and cried with your staff on many occasions its a wonderful home. I think you can be proud of the service Victoria Lodge provides. The home is obviously very careful in selecting your staff as they all seem to have the necessary qualities and experience and seem to work well together. Mom was well cared for always clean and well looked after I was always welcome. Moms room was always well serviced and her laundry fresh and carefully stored" I have no hesitation in recommending the home "