Question: Can we see any documentation as to the Home and Care standards?
Answer: Yes, the Home's Care Quality Commission Inspection Reports can be found on display at our Care Home, also by visiting www.cqc.org.uk and searching for our latest on-line Inspection Report.
Question: Will I have a Care Plan?
Answer: Yes you will have a person centred care Plan which will be tailored to meet your individual needs. You can be closely involved with this if you wish. It will be reviewed monthly and available on request.
Question: What is the continuity and level of staffing in the Home?
Answer: We are very fortunate that our staff remain loyal and committed to our care home and have therefore remained in continuous service for quite some time. Staffing levels are always set to ensure that staff have time to care for our resident's needs.
Question: Who will look after my medicines?
Answer: All medicines prescribed by a Doctor are stored in secured medicine cabinets and are dispensed at the prescribed times by the trained Senior Carer on duty. If you are able to self medicate, this can be arranged
Question: Does the home have a formal contract stating terms of Residency?
Answer: Yes, we have a full and comprehensive contract that has been worded in accordance with the Office of Fair Trading guidelines to ensure ease of use. A copy of our contract can be quickly arranged should the need arise.
Question: Is the Care Home Registered?
Answer: Yes, the Home is registered with the Care Quality Commission to care for 24 residents and is managed by Ann Coombs our Registered Manager with 26 years of experience.
Question: What happens before I come into the Home?
Answer: The Care Manager, or a senior member of the management team will make an appointment to visit you at home or in hospital. This enables us to carry out an assessment of your care needs.
Question: What happens if I need some assistance?
Answer: Although you may need some help in caring for yourself, we hope you will continue to undertake those daily tasks you are currently able to do. Your "personal carer", will plan a programme to ensure you get all the help you need.
Question: Can I bring my own items of furniture?
Answer: Yes, as long as the items are able to fit practically within your room and meet the necessary fire safety regulations.
Question: Can I have a pet?
Answer: This might be possible but, of course dependent on the care needs of the pet. We would certainly give it serious consideration.
Question: Can I have a lie in if I feel like it?
Answer: Of course you can. You can simply request breakfast at a later time.
Question: Can my family and grandchildren visit me?
Answer: Yes, we think this is very important, and as well as calling to see you, we would like them to become involved in the life of the Home. You can also choose a day to have meals with your family and/or friends.
Question: What if I need to see a Dentist, Chiropodist or Optician ?
Answer: We have a visiting Dentist and Optician who will call whenever needed. Also Our Chiropodist visits 6 weekly.
Question: What arrangements are made to cater for religious requirements?
Answer: We have links to most of the local church and religious organisations, and your own Spiritual Leader is welcome to visit you at any time. Families or friends are welcome to take you to organised services.
Question: Do you accept residents who suffer from dementia?
Answer: Yes, some of our residents within our care home have dementia and the staff have the requisite skills to care for them. Our pre admission assessment will determine the level of support we can offer.
Question: What is a Top Up?
Answer: A Top Up is the difference between what the local authority contribute towards the cost of care and the actual fee of the room available.
Question: Does Victoria Lodge specialise in any types of care?
Answer: Yes we do, dementia care, palliative care, respite care, convalescent care and physiotherapy is available at our home. We also provide Day Care for those residents requiring the need.
Question: Can I visit my family
Answer: Yes we encourage all our residents to maintain social ties with families & friends at all times. Just let us know before leaving the home to meet the requirements of our Fire Safety Procedures.
Question: What happens if I go in to hospital?
Answer: If you require a hospital admission your room remains yours until you are ready to return.
Question: I am a quite fussy about my food, will this be a problem?
Answer: Your dietary needs will be identified and discussed as part of your pre-admission assessment. Experienced cooks have always met the individual dietary and hydration needs of each resident.
Question: What other facilities are available?
Answer: Homes minibus, Passenger lift to all floors, full wheelchair access to home and beautiful gardens, telephone points, wi fi TV in all rooms. Please note it is a no smoking home however there is a designated smoking area
Question: Are there any Languages spoken other than English?
Question: What is an Advance Directive and do I need one?
Answer: Advance directives (also known as living wills) allow you to outline the treatment and care you would like in the future, when you may not be able to communicate your wishes. It is up to you to decide if it relevant.
Question: Can Victoria Lodge help me with the Advance Directive?
Answer: We would recommend that you involve your doctor in writing your advance directive as he will be able help you go through the issues involved. Also, speak to your close friends or relatives regarding this matter.
Question: Where are the nearest shops?
Answer: Acocks Green village is just a short walk approximately half a mile away. There are a selection of shops libraries and cafes to visit. There is also easy access to Birmingham and Solihull via local bus routes.
Question: Is there a nearby park?
Answer: There are 3 parks in a close proximity to the home which are visited regularly by our residents and activity team.
Question: Where is the nearest bus stop?
Answer: It's just a matter of minutes away by foot which can take you into both Birmingham Solihull town centres.
Question: Where is the nearest railway station?
Answer: It's approximately 10 minutes away by foot.
Question: How many rooms are you registered for?
Answer: Currently registered for 22 single rooms, 2 shared rooms all are en-suite 8 have showers. In addition the home has 3 disabled bathrooms with disabled baths and showers. One specialist bath has a hydrotherapy facility.
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