Staff Name: Sue Howard
Staff Role: Proprietor and Registered Provider
Staff Details: Sue Howard has owned Victoria Lodge Care home providing a high stand of care and environment for 27 years. During that time received excellent annual inspection reports from CQC and local authority commissioners Both the Registered Provider and manager have a strong Mission Aims Objectives and Value statements. She is very proud to be the first and only care home in Birmingham to have achieved OUTSTANDING from a recent Care Quality Commission Inspection.
Staff Name: Ann Coombs
Staff Role: Registered Care Manager Level 5 RMA
Staff Details: Miss Ann Coombs has 26 years experience and qualifications specialising in Dementia and the Care of the Elderly. Miss Coombs has been registered with the CQC as a manager for 16 years. Ann has been the registered manager for Victoria Lodge Care Home since December 2013 in which time has achieved an Outstanding rating from a recent CQC inspection. Ann was awarded Excellence in Leadership and Management at the Birmingham Care Awards 2017.
Staff Name: Jenna Steele
Staff Role: Deputy Manager Level 3 Registered Level 5
Staff Details: Jenna is a valued member of staff and has a wealth of experience in elderly and dementia care. She is currently registered and almost completed her level 5 in leadership and management.
Staff Name: Annie McConville
Staff Role: Lead Senior Care Level 3
Staff Details: Ann has been employed by Victoria Lodge for just over 18 years, during this time she has achieved relevant qualifications that have helped her provide an excellent quality of care to our residents.
Staff Name: Kristy Hawthorne
Staff Role: Senior Care Registered Level 3
Staff Details: Kristy Joined Victoria Lodge as a trainee and really proved herself within the home she has attained a wealth of experience and has obtained her qualifications in level 2 and now progressing well into her level 3. She has recently been promoted to a well deserved Senior care status and is a valued member of the team
Staff Name: Jackie Caldwell Level 3
Staff Role: Senior Care
Staff Details: Jackie is a valued member of our care team, who has settled in really well. Jackie has many years experience of working with the elderly in our residential care setting.
Staff Name: Debbie Derbyshire
Staff Role: Senior Care Level 3
Staff Details: Debbie Derbyshire is a very experienced Senior Care and was employed by Victoria Lodge previously as our Deputy manager. She returned to the fold in 2013 and is a excellent senior member of staff. Whilst been employed has achieved Level 3 in Health and Social Care.
Staff Name: Hayley Kennedy
Staff Role: Care Assistant Level 3
Staff Details: Hayley has been part of the Care Team at Victoria Lodge since 2013. She has progressed steadily during this time and gained numerous qualifications, her most recent being her NVQ 3.
Staff Name: Patricia Roberts
Staff Role: Level 3 Care Assistant
Staff Details: Pat has been part of the team at Victoria Lodge since 2012, and is well respected by her colleagues and our residents.
Staff Name: Nicola Hawthorne
Staff Role: Level 3 Care Assistant
Staff Details: Nicola has been employed by Victoria Lodge since 2012. During which time she has gained qualifications that are relevant to NVQ 3 Nicola is a well repected experienced member of staff.
Staff Name: Mrs Betty Williams
Staff Role: Care assistant -Level 3
Staff Details: Betty joined the team in 2011, during which time she has obtained her NVQ 3. Betty is a reliable member of the team.
Staff Name: Annette Ahern
Staff Role: Care and laundry Assistant
Staff Details: Annette has been employed by Victoria Lodge since 2011, she is hard working excellent carer conscientious and highly valued member of staff.
Staff Name: Mrs Heather Armeni
Staff Role: Care assistant / relief cook. level 2 care and level 2 food hygiene
Staff Details: Heather joined the team in 2009, she works well within the care team and is to be complemented for her baking.
Staff Name: Emma Allen
Staff Role: Care Assistant Registered Level 2
Staff Details: Emma was previously employed by Victoria Lodge and has returned to the fold she is hard working professional and conscientious.
Staff Name: Gwen Mardon
Staff Role: Activity coordinator and care assistant. Level 2
Staff Details: We are pleased to say that Gwen joined the team in 2014, her role is important to the quality daily lives of our residents who are able to receive person centred care
Staff Name: Sean Tracey
Staff Role: Care Assistant Level 2
Staff Details: Sean has recently joined Victoria Lodge and has a wealth of experience in residential care. Sean has attained his level 2 and is currently progressing onto his level 3. Sean is a dedicated member and staff and is already a valued member of the team.
Staff Name: Jackie Reason
Staff Role: Care Assistant
Staff Details: Jackie is one of a newest member of staff who is very keen to do well at Victoria Lodge. Jackie has had previous experience in residential care and wished to restart her caring career at Victoria Lodge Care home. Jackie is proving to be a very respected valued member of start who is currently completing NVQ level 2.
Staff Name: Mrs Margaret Bond
Staff Role: Night Care Assistant
Staff Details: Margaret is a valued member of the night team who joined Victoria Lodge in 2010 Margaret Bond has declined a staff photograph
Staff Name: Lynette Allen
Staff Role: Senior Cook Level 2 Food and Hygiene
Staff Details: Lynette has been employed by Victoria Lodge since 2002 as a senior cook, during the past 2 years she has achieved and maintained a five star accreditation rating.
Staff Name: Channelle Marson
Staff Role: Care Assistant level 2 Dementia
Staff Details: Channelle has recently joined the staff team at Victoria Lodge Care Home. She has experience in care in the community but expressed a desire to work in an excellent care home for the elderly. Channelle specialises in dementia and epilepsy care. She has a very mature kind and caring nature.
Staff Name: Annemarie Mackenzie
Staff Role: Care Assistant NVQ 2
Staff Details: Annamarie joined the team in 2012, she is a valued member of the night care team.
Staff Name: Janice Olah
Staff Role: Care Assistant Level 2
Staff Details: Janice has recently joined Victoria Lodge Care team and has a wealth of experience in residential care. Janice has a very caring nature and is a conscientious worker. Janice has her level 2 in health and social care and has settled into the home very well indeed.
Staff Name: Paula Keay
Staff Role: Night Care Assistant Level 2
Staff Details: Paula has recently joined Victoria Lodge and has a wealth of experience in all types of care since 2003. She has expressed her wishes to return to elderly residential care and has been welcomed by the team.
Staff Name: Sylvia Garfield
Staff Role: Housekeeper and Health and Safety Officer Level 3
Staff Details: Sylvia is a valued member of the Care team at Victoria Lodge, and been employed since 2012. Her wealth of experience and happy responsible nature influences others. Sylvia is very hard working and willing to accept a challenge
Staff Name: Jane Murphy
Staff Role: Domestic Level 2 infection control
Staff Details: Jane joined the team in 2006, she has achieved levels 1 and 2 in Infection Control Practices, and the Home is maintained to a high standard.
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